Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website gr8grocersja.com (the "Site"), operated by Gr8 Grocers JA ("we," "us," or "our"). By accessing the Site, placing an order, or creating an account, you agree to be bound by these Terms.

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1. Eligibility

You must be at least 18 years of age to use the Site and enter into a binding contract. By using the Site you confirm that you meet this requirement.

2. Account Registration

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at support@gr8grocersja.com of any unauthorised use.

3. Orders & Payment

All orders placed through the Site are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud. Prices are displayed in the applicable currency and include applicable taxes unless otherwise stated. Payment must be made at the time of order using our accepted payment methods.

4. Foreign Exchange Rates

The Site supports multiple currencies to facilitate purchases by customers in different regions. The foreign exchange rates applied to all available currencies are set solely by the Gr8 Grocers JA administration and are subject to change at any time without prior notice.

By completing a purchase in a currency other than the base currency (Jamaican Dollar, JMD), you acknowledge and agree that:

• The exchange rate applied to your order is the rate determined by our administration at the time the order is placed and confirmed.
• These rates may differ from interbank rates, central bank rates, or rates published by third-party financial institutions.
• We are not responsible for any difference between our applied rate and any other published exchange rate.
• All exchange rates are final and non-negotiable once an order has been confirmed.
• We reserve the right to adjust exchange rates at any time to reflect market conditions, operational costs, or administrative decisions.

For the most current exchange rates, please refer to the currency selector at checkout or contact us at support@gr8grocersja.com.

5. Delivery & Returns

Delivery timeframes are estimates and not guaranteed. Title and risk of loss pass to you upon delivery. Our returns policy, available on the Site, forms part of these Terms. Perishable goods may be subject to different return conditions.

6. Prohibited Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of any regulations
• Transmit harmful, offensive, or disruptive content
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Scrape, crawl, or harvest data from the Site without our written consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

7. Intellectual Property

All content on the Site, including text, images, logos, product descriptions, and software, is the property of Gr8 Grocers JA or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

8. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. We do not control those websites and are not responsible for their content, privacy practices, or availability.

9. Disclaimers

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or harmful components.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Gr8 Grocers JA and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased through it. Our aggregate liability for any claim shall not exceed the amount paid by you for the order giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Gr8 Grocers JA and its affiliates, officers, agents, and employees from any claim, loss, or expense (including reasonable legal fees) arising out of your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Jamaica. Any dispute arising under these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Kingston, Jamaica, except where prohibited by applicable consumer protection law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

14. Contact

For questions about these Terms:

Gr8 Grocers JA — Legal Team
Email: legal@gr8grocersja.com
Website: gr8grocersja.com